Frequently Asked Questions

Before contacting customer support, please see if your question is answered below.

To contact customer support, email support@candyrat.com 

INSTRUCTIONS TO DOWNLOAD MUSIC, VIDEOS, and TABS

From the header Menu (Top of webpage on www.candyrat.com):

  1. Select “Login"
  2. Login with your "last name" & "email address"
  3. Select your order number.

Any downloads associated with that order will appear above the order details as a LINK to a compressed .zip file, which contains the download. Decompress (unzip) the file after you download it. If you need help to unzip a file read this. - By default, you can download Candyrat files up to four times in case errors occur or you have multiple machines or devices you wish to play the files on.

I paid through Paypal with an "eCheck" when will my CD download be active?

Your download will be active in 3-10 days. The status in your Paypal has to be cleared with your bank and then cleared again after they send us the funds, when this happens, the download is turned on automatically. Credit Cards and Paypal payments will immediately activate your download after payment.

Shipping : How long does it take?

United States shipping is 3-5 days via USPS 1st Class. International shipping is 7-14 days Air Mail. It can take up to 3-4 weeks for delivery, if the package is held up in your country's customs.

I am an Artist and would like to submit my music for resale or record label consideration?

Send us a link to your music samples on a website (Preferred).

Do I need a Paypal account to buy CDs?

No, you can pay with a Credit Card or use a Paypal account if you have one.

Music files at Candyrat

Sample Clips and Radio

All MP3s for sample clips and CandyRat Radio are FM-quality. This allows you to sample many artists without unnecessarily high download and page load times. Purchased albums are of much higher quality, as described below.

Purchased Albums (MP3 files)

When you buy an album using the MP3 option at CandyRat Records, you can be assured that you're getting the highest quality files. Every CD is converted at the highest available bitrate (320kbps CBR) using full error correction. This results in files that are transparent - most people would not be able to distinguish the MP3 from the original in a blind test. Compatible with iPod® and all portable music players that support MP3.

Wave files at Candyrat

When you buy an album using the 'Wave file' download option, you are buying the same quality digital files that are on the CD. In some case, Candyrat is only offering this option due to the declining demand for CDs. If you would still like a CD, you can use a software of your choice to burn a CD with these files to get the exact same quality of on a CD.

Studio Master Wave files at Candyrat

When you buy an album using the 'Studio Masters' download option at CandyRat Records, you are buying the 24-bit or higher Wave files that are of even better quality than is on a normal CD.